Loading HelpDesk First
Loading contentLoading…
Loading HelpDesk First
Loading contentLoading…
New emails do not appear
Self-check
Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.
What your browser knows about your network right now — instant, no data used.
Safety note
Do not remove or re-add an email account without guidance from your IT team. Re-adding an account can delete local emails, calendar events or contacts that have not synced yet.
0 of 5 done
Step 1: Check that you have an active internet connection.
Step 2: Refresh the inbox by pulling down or clicking the refresh button.
Step 3: Close the email app completely, then reopen it.
Step 4: Check that your account server settings, such as incoming and outgoing mail addresses, are correct. Do not enter your password into this tool.
Step 5: If the problem continues on a managed or uncertain account, contact your IT team before removing or re-adding the account.
Escalate if needed
If your email is managed by your organization, or if you are unsure whether the account is managed, contact IT instead of changing settings.