Quick fixes

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Safe, step-by-step fixes for everyday IT problems, and a real person when you need one.

Level-1 guidance only. For work-managed devices, or anything you aren't authorized to change, contact your IT team.

No connection when plugged in with a cable

Internet & Wi-FiDifficulty 1/315 minLow risk

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Step 1: Make sure the cable clicks firmly into the computer and the wall jack.
You are here~3 min
Step 2: Try a different Ethernet cable if one is available.
~3 min
Step 3: Test another wall jack or port if you are authorized to do so.
~3 min
Step 4: Restart the computer and check the connection again.
~3 min
Step 5: If the issue is in a managed office or school, report it to IT rather than adjusting wiring.
~3 min