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File sync error

A sync error icon appears on the file · Changes are not appearing on other devices · The sync app shows it is stuck

Files & storageDifficulty 2/315 minLow risk

Applies to: Windows, Mac, iOS, Android, Other

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Initial troubleshooting steps

Confirm you have permission and a stable connection to the shared location.
Restart the sync client or sign out and back in.
Check available storage space on the device and in the cloud account.
If the problem continues, contact IT with the file or folder path.