Quick fixes

Loading HelpDesk First

Loading content

Loading…

Still stuck?

Describe what's going wrong and get a safe next step in seconds — or hand it to a real person.

Safe, step-by-step fixes for everyday IT problems, and a real person when you need one.

Level-1 guidance only. For work-managed devices, or anything you aren't authorized to change, contact your IT team.

A sync error icon appears on the file

Files & storageDifficulty 2/315 minLow risk

Self-check

Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.

Estimates how much space your browser can use — a quick hint about whether your disk is nearly full.

Press “Check storage” to estimate available space.

No ratings yet

0/4

0 of 4 done

Step 1: Confirm you have permission and a stable connection to the shared location.
You are here~4 min
Step 2: Restart the sync client or sign out and back in.
~4 min
Step 3: Check available storage space on the device and in the cloud account.
~4 min
Step 4: If the problem continues, contact IT with the file or folder path.
~4 min

These are general steps for Files & storage. If they don't match your situation, use Contact support / escalate.