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Describe what's going wrong and get a safe next step in seconds — or hand it to a real person.

Safe, step-by-step fixes for everyday IT problems, and a real person when you need one.

Level-1 guidance only. For work-managed devices, or anything you aren't authorized to change, contact your IT team.

You cannot hear other participants

Video conferencingDifficulty 2/315 minLow risk

Self-check

Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.

Turns on your camera and shows a private preview. The video never leaves this page.

Preview appears here

Tip: close Zoom, Teams or FaceTime first — only one app can use the camera at a time on many devices.

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Step 1: Restart the meeting app and rejoin the call.
You are here~4 min
Step 2: Check camera, microphone, and speaker selection in the app settings.
~4 min
Step 3: Test your connection speed and close bandwidth-heavy apps.
~4 min
Step 4: If the problem continues, contact IT with the meeting platform and time.
~4 min

These are general steps for Video conferencing. If they don't match your situation, use Contact support / escalate.