Skip to main content

Start
Browse solutions
Support Assistant
My tickets
Bookmarks
Toolkit
System status

Stuck on something?

Chat with the assistant — it can hand you to a person.

Hi! Need a hand?

Quick fixes

Wi-Fi keeps dropping
Printer is offline
Forgot my password

Start
Browse solutions
Paper jam

Loading HelpDesk First

Loading content

Loading…

Still stuck?

Describe what's going wrong and get a safe next step in seconds — or hand it to a real person.

Chat with the assistant Talk to a person

Safe, step-by-step fixes for everyday IT problems, and a real person when you need one.

Checking status…

Get help

Browse solutions
Ask the assistant
Toolkit
Security & scams help
System status

Popular fixes

Slow computer
No internet connection
Wi-Fi keeps disconnecting
Printer showing offline
Forgot password

Your account

Log in
Sign up
Forgot password?

Level-1 guidance only. For work-managed devices, or anything you aren't authorized to change, contact your IT team.

© 2026 HelpDesk First

Back to results

Paper jam

The printer reports a paper jam

PrinterDifficulty 1/310 minLow risk

Applies to:Windows Mac Other

Self-check

Check your device

Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.

All self-checks

Device & browser info

Shows the system, browser and screen details support usually asks for — read straight from your browser.

Nothing is collected until you press the button.

Start troubleshooting Contact support

Log in to bookmark

No ratings yet

Submit a ticket to IT

Initial troubleshooting steps

0/5

0 of 5 done

Step 1: Turn the printer off and unplug it for safety.
You are here~2 min
Step 2: Open the printer cover and remove any visible paper slowly.
~2 min
Step 3: Check for torn pieces of paper and remove them carefully.
~2 min
Step 4: Reload paper correctly in the tray and avoid overfilling.
~2 min
Step 5: Plug the printer back in, turn it on, and try printing again.
~2 min