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The touchpad does not respond to touch
Self-check
Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.
Click the keyboard below and press keys — each one lights up as your computer receives it.
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Step 1: Look for a touchpad toggle key (an F-key with a touchpad icon) or a corner double-tap that disables the pad, and press it once.
Step 2: Open the touchpad settings and confirm the touchpad is enabled and not set to turn off when a mouse is connected.
Step 3: Restart the laptop with no external mouse or dock attached.
Step 4: If it still does not respond, contact IT — the driver may need reinstalling or the touchpad may be a hardware fault.