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USB device not recognized

The computer does not detect the device · A driver error appears when connecting · The device worked on another port but not this one

Peripherals & hardwareDifficulty 1/310 minLow risk

Applies to: Windows, Mac, Other

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Initial troubleshooting steps

Unplug and reconnect the device, trying a different cable or port.
Restart the computer with the device connected.
Update or reinstall the device driver.
If the problem continues, contact IT with the device make and model.