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The computer does not detect the device
Self-check
Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.
Click the keyboard below and press keys — each one lights up as your computer receives it.
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Step 1: Unplug and reconnect the device, trying a different cable or port.
Step 2: Restart the computer with the device connected.
Step 3: Update or reinstall the device driver.
Step 4: If the problem continues, contact IT with the device make and model.
These are general steps for Peripherals & hardware. If they don't match your situation, use Contact support / escalate.