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VPN connection problem

The VPN client will not connect · VPN disconnects frequently · You cannot reach internal resources while on VPN

Internet & Wi-FiDifficulty 2/320 minLow risk

Applies to: Windows, Mac, Other

Network check

Measures latency, jitter, and download speed from your browser to this site — useful before working through a Wi-Fi or VPN guide.

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Initial troubleshooting steps

Confirm you have an active internet connection without the VPN first.
Close and reopen the VPN application.
Check for an available VPN client update and install it from an approved source.
Try connecting to a different VPN gateway if your app offers one.
Contact IT with any error code or message; do not change VPN server settings yourself.