Quick fixes

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Describe what's going wrong and get a safe next step in seconds — or hand it to a real person.

Safe, step-by-step fixes for everyday IT problems, and a real person when you need one.

Level-1 guidance only. For work-managed devices, or anything you aren't authorized to change, contact your IT team.

The VPN client will not connect

Internet & Wi-FiDifficulty 2/320 minLow risk

Self-check

Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.

Measures latency, jitter, and download speed from your browser to this site — useful before working through a Wi-Fi or VPN guide.

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Step 1: Confirm you have an active internet connection without the VPN first.
You are here~4 min
Step 2: Close and reopen the VPN application.
~4 min
Step 3: Check for an available VPN client update and install it from an approved source.
~4 min
Step 4: Try connecting to a different VPN gateway if your app offers one.
~4 min
Step 5: Contact IT with any error code or message; do not change VPN server settings yourself.
~4 min