Quick fixes

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Describe what's going wrong and get a safe next step in seconds — or hand it to a real person.

Safe, step-by-step fixes for everyday IT problems, and a real person when you need one.

Level-1 guidance only. For work-managed devices, or anything you aren't authorized to change, contact your IT team.

Files open in the wrong program

SoftwareDifficulty 1/35 minLow risk

Self-check

Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.

Shows the system, browser and screen details support usually asks for — read straight from your browser.

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Step 1: Right-click a file and choose Open With or an app option.
You are here~1 min
Step 2: Set the correct application as the default for that file type.
~1 min
Step 3: Check your system default apps settings for browsers, email, and files.
~1 min
Step 4: Try opening the file again.
~1 min
Step 5: If organization policy controls default apps, contact IT before changing them.
~1 min