Quick fixes

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Describe what's going wrong and get a safe next step in seconds — or hand it to a real person.

Safe, step-by-step fixes for everyday IT problems, and a real person when you need one.

Level-1 guidance only. For work-managed devices, or anything you aren't authorized to change, contact your IT team.

The reset link never arrives

Accounts & securityDifficulty 2/315 minMedium risk

Self-check

Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.

Shows the system, browser and screen details support usually asks for — read straight from your browser.

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Step 1: Confirm you are using the correct username or email for the account, and check your spam or junk folder for the reset message.
You are here~4 min
Step 2: Wait a few minutes and request the reset once more — many systems send only one link every 10–15 minutes and older links expire.
~4 min
Step 3: Make sure the new password meets the stated rules (length, mix of characters, not recently used).
~4 min
Step 4: If the reset page says the account is locked or the recovery method is unavailable, stop and contact IT — only they can fix recovery options.
~4 min